Do You Know About Visual’s Price Promise?

For obvious reasons, many customers will select who they choose to install new windows and doors at their home depending on which company is offering the lowest price. Money is tight for a lot of families right now, so we understand why someone would put a priority on price.

Visual tries its very best to keep its prices as low as possible for customers and for what you get – seamless customer service, stunning craftsmanship, first-class installation and prompt and reliable aftercare – we believe we offer fantastic value for money. 

Now and again, one of our competitors may quote you a better price than us. When that happens, don’t stay quiet and just agree to it. Let us know as we have a Price Promise to all our customers. 

That Price Promise is to refund the difference when you are quoted for less for a product with the same quality, in our service area (within a 30-mile radius), within 7 days. It even applies to any lower-priced products of a similar ilk that are included in a sale or promotion that another company is running. 

To get that refund, you just need to inform us of the name of the competitor, give us details of the product and supply us with a copy of the original quote provided to you. 

We will then verify the price and check the competitor’s service standards match ours, before beating the price or refunding the difference. 

You won’t just get our lowest price guaranteed either. 

When assigned with responsibility for your home improvement project, take comfort in knowing that we are accredited by FENSA, the industry’s leading Competent Person Scheme. 

You will also get an extraordinary amount of cover – a 20 -year guarantee. 

Very few businesses in the sector offer a guarantee of this length, with the average guarantee lasting for 10 years. 

Full details of our Price Promise can be found here.